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From the first inquiry by phone they help you understand the process, and walk you through each step so that there are no surprises along the way. Paul insists on having a conversation with every potential client, so they understand the scope of the project and he can get a clear idea of what they are looking for and advise them on their best course of action.

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Paúl Wilches

PERSONAL EFECTS AND HOUSEHOLD GOODS EXPERTS

our process

De: LeeAnn Langdon <lzeighl@gmail.com>
Enviado: martes, 6 de enero de 2026 15:42
Para: Paul Wilches <paulw@relocationservicesofecuador.net>
Asunto: Re: SERVICE TESTIMONAIL
Good afternoon, Paul. Thank you so much for the return of the container deposit.
We greatly appreciated the professional help from you and your team in moving our container from Denver to Cuenca. Your instructions for packing and itemizing our household goods were very clear, and your thorough communication throughout our moving process really helped relieve our anxiety.
We were so relieved to hear that our shipment sailed through customs with no issue.
But we are especially grateful to you and your team for moving heaven and earth (and Customs bureaucracy) to get our container out of the port and to our door just before a long holiday weekend. You saved us from sleeping on the floor for a week!
I will gladly recommend Relocation Services of Ecuador to anyone who is considering a move to Ecuador. You certainly earned our trust.
Thank you again,
LeeAnn Langdon and Patrick Baker

LeeAnn Langdon

Paul’s Review

We retained Relocation Services of Ecuador in 2025, owned by Paul Wilches, to move our household goods from Oregon to Ecuador.

Paul is the consummate professional – very knowledgeable, excellent and prompt communication, available to assist at any moment, and with a calm presence much needed in such a time consuming and emotionally charged experience.

Paul guided us through this complex process with ease, and surprisingly with no wrinkles at all. We first ‘met’ via a zoom meeting, after which we received a comprehensive packet of paperwork to guide us through the process: selection of a container size, packing and labelling, shipping from Oregon to the CA seaport, arrival in Guayaquil and inspection, paperwork at the airport, and filing and legalizing with the Notary, and lastly, shipping to our home in Cuenca and to a storage facility.  This final leg required a non expected deposit which was timely returned by Paul.

The entire process went off without a hitch and remarkably, not one item (out of 264 boxes) was damaged.  We hope we never have to do this again (!) but, if we did, Paul would be the first person we would call.

Frank and Carrie

Cuenca, EC January 08th, 2026

Frank and Carrie Cuenca, EC January 08th, 2026

De: Charley Waters <charleywaters1@gmail.com>
Enviado: domingo, 4 de enero de 2026 9:39
Para: Paul Wilches <paulw@relocationservicesofecuador.net>
Asunto: Apologies and testimonial attached

When we decided to ship our most important belongings to Ecuador from our home in Manitoba, Canada, we were not overly optimistic.  But from the first contact with Mr. Paul Wilches at Relocation Services of Ecuador (RSE), our minds were put at ease. Firstly, Mr. Wilches knew, or took the time and effort to find, where Manitoba, Canada is on the map.  He knew about postal codes, provinces, federal and provincial government rules and regulations, and distances across the country.  He did not operate under the misapprehension that Canada is identical to the United States.

Our Spanish-speaking and comprehension was not good.  No problem for RSE and Mr Wilches!  Every person we worked with understood English and could communicate with us.  Mr. Wilches made himself available 100%, every day.  Every question we had, he responded with a thorough, thoughtful explanation.  His attention to detail and his endless patience make RSE likely the most professional shipping company in the whole country of Ecuador.

Even once we were settled in Ecuador and were struggling a little with cultural change and bureaucratic challenges, he was there to help us.  And this was far, far beyond his role as a shipping expert.  Mr. Wilches and his colleagues at Relocation Services of Ecuador are consummate professionals.  We cannot recommend them highly enough.  You can trust your most precious items to arrive in Latin America under the care and supervision of Relocation Services of Ecuador and Mr. Paul Wilches.

 

John and Charley Valentine

Charley Waters

Blogs

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06
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