About Us

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Our Mission

Welcome to Ecuador, the «Land of Eternal Spring»

RSE works to eliminate the worries and nightmares of getting your cherished belongings to Ecuador. We trust you’ll find Ecuador a multifaceted country of real freedom. If you have decided, or are deciding, to make Ecuador your home, the team at Relocation Services of Ecuador (RSE) can help you.

There are many questions customers have when moving to Ecuador. One of those is, “How do I get my household goods to Ecuador, and what can I bring?” The team at RSE will answer these questions.

You may hear horror stories about some Expats’ experiences trying to ship their personal items to Ecuador—stories like

  • Having their items stuck in customs in Guayaquil for months, having to pay $ 130 a day demurrage fees and ending up with the storage fees being more than the original shipping costs.
  • Putting up container deposits and not having it returned.
  • Being told it would cost $9,000, only to end up being charged $14,000 to $16,000.

Our Vission

RSE plans to continue its mission in being the very best container/cargo shipping option for its customers in or from anywhere in the world, and shall see to it that its shipping resources and partners as well as employees will collectively and synergistically serve our customers the world over with the same trust and reliability that has defined our company since it began.

Offering Expats Peace of Mind for Eight Years

When you consider living in Ecuador, there are many factors to take into consideration: climate, housing, culture and transportation. Not just the mode of transportation to get you to the country, or for you to get around once you arrive, but shipping your personal belongings so you can have the comforts of home while living abroad.

There are many people who attempt to ship their personal belongings into the country themselves, but quickly learn that while you may save a few dollars on the front end, you could find yourself paying thousands of dollars on the back end dealing with issues you weren’t aware of regarding its arrival. Hiring a reputable company with the knowledge, expertise and contacts, and with a clear understanding of customs laws, is a far better way to go.

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Since November 2009, Paul and his team have successfully shipped in/out over 650 containers to Ecuador(June 2020), averaging between five and six containers each month. Considering they manage the process from start to finish, you realize that’s a lot of paperwork (from your home in your country of origin to your door anywhere in Ecuador).

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From the first inquiry by phone they help you understand the process and walk you through each step so that there are no surprises along the way. Paul insists on having a conversation with every potential client, so they understand the scope of the project and he can get a clear idea of what they are looking for and advise them on their best course of action.

 

Once you have all the proper documentation, Paul helps you determine the appropriate size container for your household goods. There are three container sizes:

20’ container – 8’ wide x 8’ high x 20’ long – fits the contents of a two-bedroom apartment.

40’ container – 8’ wide x 8’ high x 40’ long – fits the contents of an average three-bedroom home.

40’ HC container – 8’ wide x 9’ high x 40’ long – the largest container offered, and it’s the exact same price as a 40’ standard container to ship.

 

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“We don’t leave the office at the end of the day until every question has been answered satisfactorily for our customers. We pride ourselves on our communication. We push ourselves to offer the highest level of customer service to our clients.”

If you are thinking about shipping a container of goods to Ecuador, first and foremost it’s a good idea to understand what you are NOT allowed to bring with you:

  1. Firearms, explosives or munitions of any kind – it will be considered contraband and could lead to a jail sentence.
  2. No motorized vehicles, cars, motorcycles, scooters, golf carts, jet skis, etc. (only Ecuadorians who apply the return program can bring it a car)
  3. No more than 23 litters of liquor.
  4. No regular filament lightbulbs.
  5. No cash, gold or silver bars, etc. – All of this must be brought in through the proper channels.
  6. Food stuffs – You can pack your leftovers (what would normally constitute the contents of a pantry) but you can’t bring 40 cases of baked beans, for example.

 

To assist in making this process as painless as possible, Relocation Services of Ecuador provides a detailed inventory spreadsheet that you can use. Relocation Services of Ecuador have delivered containers all over the country including Cuenca, Quito, Salinas, Vilcabamba, Cotacachi, Loja, Olon, Puerto Lopez, Puerto Cayo, Santa Marianita, Manta, Crucita, Canoa, Otavalo, Jama and even the Amazon. They have a team on this end that will unload your container for you—a personal service that is included as part of the package.

 

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*All prices relate to costs in Ecuador of the same quality appliance as in the US.

Many people might think that shipping a container is too expensive and they look at replacing all of their household items once they get here, but check out the comparison chart above which shows the average cost of an appliance in the US vs. buying it new in Ecuador. As you can see, just in the cost of replacing five major appliances, you could have brought a 20’ container to Ecuador with all of your belongings. Another consideration is that furniture made in Ecuador is made for Ecuadorian sized people, and can be uncomfortable for average Americans, unless you have it custom made, which can be expensive.

testimonials

Raghuraman Krishnan

Raghuraman Krishnan <raghuramank80@gmail.com>

My name is Raghuraman Krishnan, and I recently relocated with my wife Usha, from Wilmington, DE, to Cuenca, Ecuador, in December 2023. I am writing to express my sincere appreciation and satisfaction with the relocation services provided by Paul Wilches and his team at Relocation Services of Ecuador.

Once we decided to relocate, we were not sure whether we should ship our household goods to Cuenca or to purchase all our requirements in Cuenca. So we wanted to talk to someone who can guide us with all the required information like the cost of shipping our household goods, whether to use a 20 feet container or a 40 feet one, the legal restrictions in Ecuador as to what household items can be shipped and prohibited items etc. We were looking in YouTube/Google for this and chanced upon a video posted by JP & Amelia where they had recommended Paul Wilches for this service and had also interviewed him in that video for the benefit of people like us.

We then contacted Paul around April 2023. From the moment we contacted, Paul exhibited a level of professionalism that immediately put us at ease. He answered all our questions, provided photographs/videos showing how the container looks (20 feet Vs 40 feet), how much we can fit in, approximate cost of shipping door-to-door from Wilmington to Cuenca, how to pack each item, the packing materials required to pack specific items like couch, pictures, paintings, bowls, cups etc., and where to get them in US. This was so helpful that we were able to pack everything ourselves, except the big like couch, dressers, beds etc., for which we hired a local guy. Mind you, he provided all this information even before I had made any commitment to use his services.

I did shop around to see if there was any other company who provided similar services and found out that those companies were not only unprofessional but were not even interested in shipping household goods. So, in August of 2023, we decided to use Paul’s services. His handling of my order and the efficiency throughout the entire moving process were truly commendable. They were punctual, well-prepared, and demonstrated a keen attention to detail, ensuring that our belongings were handled with the utmost care. Communication played a crucial role in making our move a smooth experience. Paul was consistently responsive to our inquiries and concerns, keeping us informed at every step either via email, WhatsApp messages, video conference. He also provided lot of useful videos which helped us in packing all our valuable items ourself. This transparent and effective communication was invaluable in alleviating the usual stresses associated with such a significant transition.

The quality of service provided by Relocation Services of Ecuador surpassed our expectations. Our belongings arrived in Cuenca in excellent condition (not a single item was missing or damaged), a testament to his dedication, to ensuring a seamless and damage-free relocation. Even when faced with challenges, Paul and his team demonstrated a proactive approach, swiftly addressing and resolving any issues that arose. To be specific we made some mistakes in numbering the boxes. For example we said in the list submitted to Ecuadorian customs that Box No. 97 has items 1,2,3…. But those items were in box number 79. It was our mistake as we had transposed the box numbers and pasted incorrect box number on the box. So the Ecuadorian Customs officer wanted to check every box and this would have delayed the releasing of the container. But Paul’s team convinced the officer and got them released within a week of its arrival at Guayaquil port. This saved us any penalty which the customs officer would have levied and also saved additional demurrage charges which the container company would have charged, if there was any delay.

What truly set Paul Wilches apart was the personal touch he added to our relocation experience. He visited our apartment the day before the container arrived to ensure that the road was broad enough to park the truck while the goods are being unloaded, that there was no low hanging electric wires in the street which may obstruct the truck, that the entrance to the building are wide to unload big items like couch, appliance etc., On the day the truck arrived he was there the whole time to oversee the unloading of the goods and ensured that each box is placed in the correct room (like Kitchen boxes in kitchen, each mattress in the specific bedroom we wanted etc.) to make our unpacking and arranging them inside the apartment, easy. His willingness to go above and beyond, coupled with the genuine care exhibited by his team, made a significant difference.

In summary, I wholeheartedly recommend Paul Wilches and Relocation Services of Ecuador to anyone planning a move to Ecuador. Our experience was not only stress-free but everything arrived in perfect condition without even a small dent to any item. If you are seeking reliable, professional, and personalized relocation services, Paul Wilches is the person to trust.

Paul, thank you once again, for your outstanding service. We are ever grateful for the smooth transition you facilitated for our family.

Sincerely,

Raghuraman and Usha

Andrew Young
De: andrew young <ajcgyoung@gmail.com>
Enviado: sábado, 20 de enero de 2024 14:46
Para: Paul Wilches <paulw@relocationservicesofecuador.net>
Cc: Ivonne Young <hurtadoivonne@hotmail.com>
Asunto: Re: Money back to customer

Hello Paul,
Thank you for the advice – I can confirm the funds have been received into our account.
Here’s some words on our experience you may use in your testimonials:
Paul Wilches at Relocation Services of Ecuador was recommended to me by a number of local and expatriate friends for helping ship our household goods from Dallas, USA to Cuenca.  I therefore hired Paul to help organize the movement of a 20 foot container full of goods in the fall of 2023.
I was very pleased with the service provided. It was competitively priced and Paul was incredibly attentive throughout the entire three-month end to end process, especially navigating Ecuador customs and organizing a very good crew to help unpack the container at our home in Cuenca. Our goods arrived intact and undamaged.
I would have no hesitation recommending Paul and his Relocation Services of Ecuador for anyone looking for international relocation of household goods to Ecuador. He understands the shipping process well and more importantly understand the ports and customs process in Ecuador.
Andrew Young (Cuenca January 2024)
Andrew

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