Paul and his team provided outstanding service even through the challenging time of shipping container shortages. Paul was always accessible and provided updates every step of the way. He gave very detailed instructions for what should be packed, what should not, and how to list items for the inventory. He even had a SKYPE call with us to present examples of how things should be packed and answer any questions. I highly recommend following his exact instructions so as to decrease any problems through the customs process. You can truly rely on Paul to get your household items to your location!