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From the first inquiry by phone they help you understand the process, and walk you through each step so that there are no surprises along the way. Paul insists on having a conversation with every potential client, so they understand the scope of the project and he can get a clear idea of what they are looking for and advise them on their best course of action.
save and secure move
Delivery on time
We met Paul when we last visited Cuenca and were here to confirm that we were going to retire here. He has been recommended by many people for his professionalism and attention to detail. When we first met in his office in the Acropolis Building, he was patient to answer all our questions about an overseas move in a shipping container (our first). She we returned to the US and set our time table, to coordinate also with obtaining our visas, Paul was diligent at arranging for the container to be delivered at our home, but we did have to arrange a local mover (central Texas) to load the container. He worked with us along the way to assist in a very detailed spreadsheet inventory of our items, explaining just how things had to be listed. We were able to come here with complete peace of mind, and we arrived at the first of February. We were invited to go with Paul to the port at Guayaquil for the container inspection, which was very interesting, and we were there for any questions that the port inspector had about our items. However, before the delivery could be arranged, the COVID-19 pandemic occurred, and eventually the port was locked down, our container stranded, and an item on the inventory could not be amended and notarized because of the lock down. Paul could not have been more helpful, reassuring, and knowledgeable about the system. In a relatively short period of time, somehow, Paul was able to “pull strings” and obtain a “decree” to allow the container to be released, find a driver and get a salvoconducto to allow the truck to pass from Guayaquil to Cuenca, and arrange to unload and move in to our apartment. The building manager and other residents were nervous about the health risks of the move-in. Paul worked with the manager and had a team of six guys to unload the container and place items and boxes into specific rooms at our direction, all in about 1.5 hours, starting at 6 AM! What could have been a very difficult situation, short of losing our container at the bottom of the ocean, was simplified by Paul’s expertise and years of working with and developing friends in the business and at the port. Through the unusual circumstances, he has become a Cuencano friend whom we can call upon to assist us when we need it. If you are considering shipping a container when you move to Ecuador (anywhere, not just Cuenca), please consider making an initial appointment with Paul to discuss the process.
Address: Edificio Acropolis, Officina 201, Am. Jose Peralta y Av. 12 de Abril, Cuenca, Ecuador
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Recommendation for Paul Wilches, Relocation Services of Ecuador: shipping container
My experience with Relocation Services of Ecuador (RSE) was wonderful. From our first telephone meeting, when I was just gathering information and trying to decide if I wanted to bring a container to Ecuador back in 2017/2018, Paul Wilches and Nathaly Consuegra was extremely helpful. They provided me with a lots of information, including rough estimates of the timeline and the costs of 20 foot vs 40 foot container. After lots researching and speaking with other people, I found Paul and Nathaly by far easier to communicate by phone or by email and they took the time to explain the whole process to me. They provided lots of email with pictures of how to label your boxes and the inventory sheet so that you won’t have any issues with Ecuador Customs inspections when they are inspecting your container or anything smaller.
The packing and loading of the container in Canada were the only things that I had to take care of. Everything else, including hiring of the container shipping company in Canada through the United States to the ship for shipment to Guayaquil, Ecuador, having all the paperwork done necessary for Canadian Customs, United States Customs, Ecuadorian Customs along with meeting with customs in Guayaquil and bringing the contents of the container into our house, was handled by Paul and Nathaly’s TEAM which included team members in Quito and Cotacachi. They were always available to answer any questions that came up during the process and we just had to be available by email or by phone when the customs inspections were going on. The estimates they gave me were aligned with the actual costs. Everything was delivered to our house the same day it was released from customs. We couldn’t be happier with the services they provided and would gladly recommend RSE to anyone.
George Yee (email@example.com)
We have finally moved from the Canada to Cotacachi, Ecuador in 2019.
My wife and I recently moved to Salinas, Ecuador. Don’t be fooled into thinking it is an easy thing to do, but we were fortunate to have the services of Paul Wilches and his team at relocationsevicesofecuador.net to make the shipping of our household goods as smooth as it could have been. They guided us through the entire process, calling on the phone and staying in touch with email to work through all of the details. Paul met us in Salinas and his team unloaded our goods and brought them up to the eighth floor into our new home. All of our goods arrived undamaged.
Muchas gracias to the entire team, Ray and Gisela Buen