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From the first inquiry by phone they help you understand the process, and walk you through each step so that there are no surprises along the way. Paul insists on having a conversation with every potential client, so they understand the scope of the project and he can get a clear idea of what they are looking for and advise them on their best course of action.

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PERSONAL EFECTS AND HOUSEHOLD GOODS EXPERTS

our process

De: Susie Jackson <susie.i.jackson@gmail.com>
Enviado: sábado, 25 de enero de 2025 5:46
Para: Paul Wilches <paulw@relocationservicesofecuador.net>
Asunto: TESTIMONIAL for Relocation Services of Ecuador
TESTIMONIAL
I cannot recommend Relocation Services Ecuador highly enough – fabulous service!

Having recently moved to Ecuador from Scotland, one of my biggest decisions was whether to bring my lifetime’s possessions or sell everything.

I found Paul Wilches and his company through a YouTube video and from the moment I sent my first email, I felt a sense of safety and security in making my decisions.
Paul went through all the costs and alternatives in great detail – sending me a few alternatives and I am thrilled with my decision to bring a 20ft container with my home on board. Throughout my five months of packing and de-cluttering, Paul helped me throughout, with messages and video calls. From the big day of pick-up  of the container in Scotland to delivery in Ecuador, everything was handled very competently and Paul kept me up-to-date at all times.
The teams he organised for delivery did an excellent job unloading and his on-the-ground assistant Veronica was amazing – both with the paperwork and the actual container arrival on-the-day.
Because Paul had helped me understand the details of all costs, and the intricate details required by customs for smooth entry into the country – I was delighted with both the process and the final cost. I have just received back the final container deposit – several weeks ahead of expectations, with costs as projected – and the job is done!
I needed to play my part and ask for, and follow his instructions – and I recommend him and his service without hesitation.
Thank you Paul, Veronica and your wonderful team.
Susie Jackson

Susie Jackson

De: Luc J Lachapelle <lucjlachapelle@gmail.com>
Enviado: viernes, 22 de noviembre de 2024 16:54
Para: Paul Wilches <paulw@relocationservicesofecuador.net>
Asunto: TESTIMONIAL

Good afternoon Paul!
Here is my testimonial:
Great change in our life for my wife and I.  We have decided to leave Quebec and live in Ecuador.  So many things to think about… After many researches , we finally found the right place to move all our personal effects and furniture… Paul Wilches is a real professional! And his team was awesome! A door to door service! Let me explain:
At the determined date, a truck went to our house  and we got help to load the container (in our case it was a Liftvan). An hour later, the truck left and our stock was shipped to the port. Three days later, we took airplane to reach our destination… As Paul mentioned, it takes around 30 to 45 days for the shipment to reach destination.
On every step, Paul kept us informed about what to do and don’t. We followed every informations and requirements that has been asked ( How to make tour inventory, how to pack your shipment, how to pay for wire transfers based on percentage, where to go sign papers, etc…)
When shipment arrived at Guayaquil port, he kept us informed on every step at customs (pictures and video of our stock during inspection). When completed, they scheduled the date to receive our goods at home here in Ecuador…
People who came to our home in Ecuador helped us to bring our goods in the house… This team was awesome!
Let me express all our gratitude for this professional experience that ypu provided us!
Thanks again for everything!
Kindly regards
Carmen et Luc
Luc J. Lachapelle (B.A.)
514-627-7598

Luc J Lachapelle

De: Bruno Schmidt <bandc.schmidt@gmail.com>
Enviado el: viernes, 15 de noviembre de 2024 11:02
Para: Asistente Relocation <info@relocationservicesofecuador.net>
Asunto: RSE Testimonial

Dear friend Paul:

In late-September 2023, we decided to vacate the farm we had rented for many years in NE Washington state, relocate to and live permanently in Ecuador, and accomplish this by no later than August 2024. Because of our personal circumstances, we had to do all due diligence long-distance: decide upon the area where we wanted to begin our new life, find a suitable rental property, deciding upon what things to keep and how to ship them, track down and meet the necessary documentation- and visa-requirements — it was a very long list of unknowns.

One major uncertainty was how to pack-up and move those things we were not willing to part with (like heirloom art work) from «here» to «there». After getting moving quotes from several US-based household «movers», we found out that all they did was getting our shipment to the entry port just fine, but not into Ecuador — we’d have to figure that out ourselves, and arrange it all on our own. Because we didn’t speak Spanish, and didn’t know about nor understand that process, this was a formidable obstacle just by itself. And from what we had read in various places, many expats had run into major problems trying to do this on their own without local help.

Fortunately, we came across a podcast in November 2023 featuring Paul Wilches of «Relocation Services of Ecuador» («RSE») who was doing business out of Cuenca, Ecuador. Unlike those earlier moving quotes, Paul offered us door-to-door service: while we were only responsible for inventorying, packing and loading at our old place, he would take care of everything else: leasing and transporting of the container, booking of the shipment to Ecuador, unloading and customs inspection if the household items at the port, reloading of the container and transport to our new destination,  and then unloading of all our things and moving us into our new rental home. Because of the positive testimonials of his services, we decided to go with Paul’s proposal and sure are glad that we did.

Based on what we wanted to ship, Paul suggested that we’re better off using a 20ft container instead of several lift-vans. Paul was available to us at every turn by phone and email. He advised us what to pack vs. leave behind, how to pack, and how to organize it all. Since we had no idea, he showed us many pictures and video clips of what such household moves looked like. His instructions to prepare our household inventory were impeccable, and his experience working within the Ecuadorian bureaucracy is absolutely priceless.

Paul patiently stood by as we dealt with many setbacks and delays in getting all our US-documents in order and get Ecuador’s «Jubilado» Visa approved,. Then he orchestrated our shipment on 30-days notice when we were ready. Paul’s cost estimate was spot-on even though we were not sure of our final destination until last July, and didn’t actually ship to Ecuador until late-August 2024.

Paul also was correct in his time estimates of the «live loading» of the container (it only took 2.5 hours instead of 4), and the final unloading and move-in at our new rental home (it also took only about 2.5 hours). With Paul’s relocation experience, his ongoing support of and patience with this old couple, we were able to setup a functioning household a mere nine weeks after vacating our old farm rental and leaving the United States. We highly recommend his services to anyone who wants to relocate to, or from, Ecuador, and will be happy to answer any questions.

Warm Regards,
Bruno and Charlene Schmidt

Bruno Schmidt

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