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WELCOME! LET US GUIDE YOU.

From the first inquiry by phone they help you understand the process, and walk you through each step so that there are no surprises along the way. Paul insists on having a conversation with every potential client, so they understand the scope of the project and he can get a clear idea of what they are looking for and advise them on their best course of action.

WE ARE AVAILABLE 24/7 FOR MOVING SERVICES

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Meet our dedicated team

Paúl Wilches

PERSONAL EFECTS AND HOUSEHOLD GOODS EXPERTS

our process

Raghuraman Krishnan <raghuramank80@gmail.com>

My name is Raghuraman Krishnan, and I recently relocated with my wife Usha, from Wilmington, DE, to Cuenca, Ecuador, in December 2023. I am writing to express my sincere appreciation and satisfaction with the relocation services provided by Paul Wilches and his team at Relocation Services of Ecuador.

Once we decided to relocate, we were not sure whether we should ship our household goods to Cuenca or to purchase all our requirements in Cuenca. So we wanted to talk to someone who can guide us with all the required information like the cost of shipping our household goods, whether to use a 20 feet container or a 40 feet one, the legal restrictions in Ecuador as to what household items can be shipped and prohibited items etc. We were looking in YouTube/Google for this and chanced upon a video posted by JP & Amelia where they had recommended Paul Wilches for this service and had also interviewed him in that video for the benefit of people like us.

We then contacted Paul around April 2023. From the moment we contacted, Paul exhibited a level of professionalism that immediately put us at ease. He answered all our questions, provided photographs/videos showing how the container looks (20 feet Vs 40 feet), how much we can fit in, approximate cost of shipping door-to-door from Wilmington to Cuenca, how to pack each item, the packing materials required to pack specific items like couch, pictures, paintings, bowls, cups etc., and where to get them in US. This was so helpful that we were able to pack everything ourselves, except the big like couch, dressers, beds etc., for which we hired a local guy. Mind you, he provided all this information even before I had made any commitment to use his services.

I did shop around to see if there was any other company who provided similar services and found out that those companies were not only unprofessional but were not even interested in shipping household goods. So, in August of 2023, we decided to use Paul’s services. His handling of my order and the efficiency throughout the entire moving process were truly commendable. They were punctual, well-prepared, and demonstrated a keen attention to detail, ensuring that our belongings were handled with the utmost care. Communication played a crucial role in making our move a smooth experience. Paul was consistently responsive to our inquiries and concerns, keeping us informed at every step either via email, WhatsApp messages, video conference. He also provided lot of useful videos which helped us in packing all our valuable items ourself. This transparent and effective communication was invaluable in alleviating the usual stresses associated with such a significant transition.

The quality of service provided by Relocation Services of Ecuador surpassed our expectations. Our belongings arrived in Cuenca in excellent condition (not a single item was missing or damaged), a testament to his dedication, to ensuring a seamless and damage-free relocation. Even when faced with challenges, Paul and his team demonstrated a proactive approach, swiftly addressing and resolving any issues that arose. To be specific we made some mistakes in numbering the boxes. For example we said in the list submitted to Ecuadorian customs that Box No. 97 has items 1,2,3…. But those items were in box number 79. It was our mistake as we had transposed the box numbers and pasted incorrect box number on the box. So the Ecuadorian Customs officer wanted to check every box and this would have delayed the releasing of the container. But Paul’s team convinced the officer and got them released within a week of its arrival at Guayaquil port. This saved us any penalty which the customs officer would have levied and also saved additional demurrage charges which the container company would have charged, if there was any delay.

What truly set Paul Wilches apart was the personal touch he added to our relocation experience. He visited our apartment the day before the container arrived to ensure that the road was broad enough to park the truck while the goods are being unloaded, that there was no low hanging electric wires in the street which may obstruct the truck, that the entrance to the building are wide to unload big items like couch, appliance etc., On the day the truck arrived he was there the whole time to oversee the unloading of the goods and ensured that each box is placed in the correct room (like Kitchen boxes in kitchen, each mattress in the specific bedroom we wanted etc.) to make our unpacking and arranging them inside the apartment, easy. His willingness to go above and beyond, coupled with the genuine care exhibited by his team, made a significant difference.

In summary, I wholeheartedly recommend Paul Wilches and Relocation Services of Ecuador to anyone planning a move to Ecuador. Our experience was not only stress-free but everything arrived in perfect condition without even a small dent to any item. If you are seeking reliable, professional, and personalized relocation services, Paul Wilches is the person to trust.

Paul, thank you once again, for your outstanding service. We are ever grateful for the smooth transition you facilitated for our family.

Sincerely,

Raghuraman and Usha

Raghuraman Krishnan

De: andrew young <ajcgyoung@gmail.com>
Enviado: sábado, 20 de enero de 2024 14:46
Para: Paul Wilches <paulw@relocationservicesofecuador.net>
Cc: Ivonne Young <hurtadoivonne@hotmail.com>
Asunto: Re: Money back to customer

Hello Paul,
Thank you for the advice – I can confirm the funds have been received into our account.
Here’s some words on our experience you may use in your testimonials:
Paul Wilches at Relocation Services of Ecuador was recommended to me by a number of local and expatriate friends for helping ship our household goods from Dallas, USA to Cuenca.  I therefore hired Paul to help organize the movement of a 20 foot container full of goods in the fall of 2023.
I was very pleased with the service provided. It was competitively priced and Paul was incredibly attentive throughout the entire three-month end to end process, especially navigating Ecuador customs and organizing a very good crew to help unpack the container at our home in Cuenca. Our goods arrived intact and undamaged.
I would have no hesitation recommending Paul and his Relocation Services of Ecuador for anyone looking for international relocation of household goods to Ecuador. He understands the shipping process well and more importantly understand the ports and customs process in Ecuador.
Andrew Young (Cuenca January 2024)
Andrew

Andrew Young

De: Dennis Beckley <beckley1881@gmail.com>
Enviado: martes, 16 de enero de 2024 10:35
Para: Paul Wilches <paulw@relocationservicesofecuador.net>
Asunto: Testimonial

Paul Wilches relocation services deserves a testimonial.
I have only given a handful of testimonials. They must be well deserved.  Paul Wilches relocation services is one so deserving.
My wife and I decided to move from Boise, ID to Ecuador and ship a container of our personal belongings there. My first contact for this service to another company was unprofessional and lacked good communication.
The price for a 40’ container seemed quite high. My wife did some research and found Paul Wilches relocation services.
My first call to him was quite impressive. Paul was very professional and took a more than fair amount of time to educate me and explain all the ins and outs of shipping a container to Ecuador.
With this knowledge we felt at ease to request his services.
Paul sent us a quote which was approximately 30% less than that of the first company I contacted.
There is a lot involved to ship a container to Ecuador and Paul not only had all the answers he took care of everything.  He presented us with a thorough legal contract that specified everything necessary. After reviewing the contract it was apparent this is a professional service and he knows what he is doing. Paul has helped ship hundred’s of containers and there was not a single question that he could not answer to address our concerns. This allowed us to focus on what we need to do all the other logistics of our move.  During the whole process Paul always answered my calls and everything he explained to us was held true.  We feel the main benefit to working with Paul was we never had any concerns that all our personal belongings would arrive safely and on time.
We had only 2 ceramic planter pots broken to no fault of the company but to our packaging.
Everything else we shipped arrived on time and in perfect condition.
In closing I would strongly suggest if you plan on shipping a container that you reach out to Paul. I have no doubt you will be very pleased and his prices are quite reasonable.
Thank you Paul!

Dennis Beckley

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