About Us

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Our Mission

Welcome to Ecuador, the «Land of Eternal Spring»

RSE works to eliminate the worries and nightmares of getting your cherished belongings to Ecuador. We trust you’ll find Ecuador a multifaceted country of real freedom. If you have decided, or are deciding, to make Ecuador your home, the team at Relocation Services of Ecuador (RSE) can help you.

There are many questions customers have when moving to Ecuador. One of those is, “How do I get my household goods to Ecuador, and what can I bring?” The team at RSE will answer these questions.

You may hear horror stories about some Expats’ experiences trying to ship their personal items to Ecuador—stories like

  • Having their items stuck in customs in Guayaquil for months, having to pay $ 130 a day demurrage fees and ending up with the storage fees being more than the original shipping costs.
  • Putting up container deposits and not having it returned.
  • Being told it would cost $9,000, only to end up being charged $14,000 to $16,000.

Our Vission

RSE plans to continue its mission in being the very best container/cargo shipping option for its customers in or from anywhere in the world, and shall see to it that its shipping resources and partners as well as employees will collectively and synergistically serve our customers the world over with the same trust and reliability that has defined our company since it began.

Offering Expats Peace of Mind for Eight Years

When you consider living in Ecuador, there are many factors to take into consideration: climate, housing, culture and transportation. Not just the mode of transportation to get you to the country, or for you to get around once you arrive, but shipping your personal belongings so you can have the comforts of home while living abroad.

There are many people who attempt to ship their personal belongings into the country themselves, but quickly learn that while you may save a few dollars on the front end, you could find yourself paying thousands of dollars on the back end dealing with issues you weren’t aware of regarding its arrival. Hiring a reputable company with the knowledge, expertise and contacts, and with a clear understanding of customs laws, is a far better way to go.

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Since November 2009, Paul and his team have successfully shipped in/out over 650 containers to Ecuador(June 2020), averaging between five and six containers each month. Considering they manage the process from start to finish, you realize that’s a lot of paperwork (from your home in your country of origin to your door anywhere in Ecuador).

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From the first inquiry by phone they help you understand the process and walk you through each step so that there are no surprises along the way. Paul insists on having a conversation with every potential client, so they understand the scope of the project and he can get a clear idea of what they are looking for and advise them on their best course of action.

 

Once you have all the proper documentation, Paul helps you determine the appropriate size container for your household goods. There are three container sizes:

20’ container – 8’ wide x 8’ high x 20’ long – fits the contents of a two-bedroom apartment.

40’ container – 8’ wide x 8’ high x 40’ long – fits the contents of an average three-bedroom home.

40’ HC container – 8’ wide x 9’ high x 40’ long – the largest container offered, and it’s the exact same price as a 40’ standard container to ship.

 

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“We don’t leave the office at the end of the day until every question has been answered satisfactorily for our customers. We pride ourselves on our communication. We push ourselves to offer the highest level of customer service to our clients.”

If you are thinking about shipping a container of goods to Ecuador, first and foremost it’s a good idea to understand what you are NOT allowed to bring with you:

  1. Firearms, explosives or munitions of any kind – it will be considered contraband and could lead to a jail sentence.
  2. No motorized vehicles, cars, motorcycles, scooters, golf carts, jet skis, etc. (only Ecuadorians who apply the return program can bring it a car)
  3. No more than 23 litters of liquor.
  4. No regular filament lightbulbs.
  5. No cash, gold or silver bars, etc. – All of this must be brought in through the proper channels.
  6. Food stuffs – You can pack your leftovers (what would normally constitute the contents of a pantry) but you can’t bring 40 cases of baked beans, for example.

 

To assist in making this process as painless as possible, Relocation Services of Ecuador provides a detailed inventory spreadsheet that you can use. Relocation Services of Ecuador have delivered containers all over the country including Cuenca, Quito, Salinas, Vilcabamba, Cotacachi, Loja, Olon, Puerto Lopez, Puerto Cayo, Santa Marianita, Manta, Crucita, Canoa, Otavalo, Jama and even the Amazon. They have a team on this end that will unload your container for you—a personal service that is included as part of the package.

 

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*All prices relate to costs in Ecuador of the same quality appliance as in the US.

Many people might think that shipping a container is too expensive and they look at replacing all of their household items once they get here, but check out the comparison chart above which shows the average cost of an appliance in the US vs. buying it new in Ecuador. As you can see, just in the cost of replacing five major appliances, you could have brought a 20’ container to Ecuador with all of your belongings. Another consideration is that furniture made in Ecuador is made for Ecuadorian sized people, and can be uncomfortable for average Americans, unless you have it custom made, which can be expensive.

testimonials

Luc J Lachapelle
De: Luc J Lachapelle <lucjlachapelle@gmail.com>
Enviado: viernes, 22 de noviembre de 2024 16:54
Para: Paul Wilches <paulw@relocationservicesofecuador.net>
Asunto: TESTIMONIAL

Good afternoon Paul!
Here is my testimonial:
Great change in our life for my wife and I.  We have decided to leave Quebec and live in Ecuador.  So many things to think about… After many researches , we finally found the right place to move all our personal effects and furniture… Paul Wilches is a real professional! And his team was awesome! A door to door service! Let me explain:
At the determined date, a truck went to our house  and we got help to load the container (in our case it was a Liftvan). An hour later, the truck left and our stock was shipped to the port. Three days later, we took airplane to reach our destination… As Paul mentioned, it takes around 30 to 45 days for the shipment to reach destination.
On every step, Paul kept us informed about what to do and don’t. We followed every informations and requirements that has been asked ( How to make tour inventory, how to pack your shipment, how to pay for wire transfers based on percentage, where to go sign papers, etc…)
When shipment arrived at Guayaquil port, he kept us informed on every step at customs (pictures and video of our stock during inspection). When completed, they scheduled the date to receive our goods at home here in Ecuador…
People who came to our home in Ecuador helped us to bring our goods in the house… This team was awesome!
Let me express all our gratitude for this professional experience that ypu provided us!
Thanks again for everything!
Kindly regards
Carmen et Luc
Luc J. Lachapelle (B.A.)
514-627-7598
Bruno Schmidt

De: Bruno Schmidt <bandc.schmidt@gmail.com>
Enviado el: viernes, 15 de noviembre de 2024 11:02
Para: Asistente Relocation <info@relocationservicesofecuador.net>
Asunto: RSE Testimonial

Dear friend Paul:

In late-September 2023, we decided to vacate the farm we had rented for many years in NE Washington state, relocate to and live permanently in Ecuador, and accomplish this by no later than August 2024. Because of our personal circumstances, we had to do all due diligence long-distance: decide upon the area where we wanted to begin our new life, find a suitable rental property, deciding upon what things to keep and how to ship them, track down and meet the necessary documentation- and visa-requirements — it was a very long list of unknowns.

One major uncertainty was how to pack-up and move those things we were not willing to part with (like heirloom art work) from «here» to «there». After getting moving quotes from several US-based household «movers», we found out that all they did was getting our shipment to the entry port just fine, but not into Ecuador — we’d have to figure that out ourselves, and arrange it all on our own. Because we didn’t speak Spanish, and didn’t know about nor understand that process, this was a formidable obstacle just by itself. And from what we had read in various places, many expats had run into major problems trying to do this on their own without local help.

Fortunately, we came across a podcast in November 2023 featuring Paul Wilches of «Relocation Services of Ecuador» («RSE») who was doing business out of Cuenca, Ecuador. Unlike those earlier moving quotes, Paul offered us door-to-door service: while we were only responsible for inventorying, packing and loading at our old place, he would take care of everything else: leasing and transporting of the container, booking of the shipment to Ecuador, unloading and customs inspection if the household items at the port, reloading of the container and transport to our new destination,  and then unloading of all our things and moving us into our new rental home. Because of the positive testimonials of his services, we decided to go with Paul’s proposal and sure are glad that we did.

Based on what we wanted to ship, Paul suggested that we’re better off using a 20ft container instead of several lift-vans. Paul was available to us at every turn by phone and email. He advised us what to pack vs. leave behind, how to pack, and how to organize it all. Since we had no idea, he showed us many pictures and video clips of what such household moves looked like. His instructions to prepare our household inventory were impeccable, and his experience working within the Ecuadorian bureaucracy is absolutely priceless.

Paul patiently stood by as we dealt with many setbacks and delays in getting all our US-documents in order and get Ecuador’s «Jubilado» Visa approved,. Then he orchestrated our shipment on 30-days notice when we were ready. Paul’s cost estimate was spot-on even though we were not sure of our final destination until last July, and didn’t actually ship to Ecuador until late-August 2024.

Paul also was correct in his time estimates of the «live loading» of the container (it only took 2.5 hours instead of 4), and the final unloading and move-in at our new rental home (it also took only about 2.5 hours). With Paul’s relocation experience, his ongoing support of and patience with this old couple, we were able to setup a functioning household a mere nine weeks after vacating our old farm rental and leaving the United States. We highly recommend his services to anyone who wants to relocate to, or from, Ecuador, and will be happy to answer any questions.

Warm Regards,
Bruno and Charlene Schmidt

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