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Our Mission

Welcome to Ecuador, the «Land of Eternal Spring»

RSE works to eliminate the worries and nightmares of getting your cherished belongings to Ecuador. We trust you’ll find Ecuador a multifaceted country of real freedom. If you have decided, or are deciding, to make Ecuador your home, the team at Relocation Services of Ecuador (RSE) can help you.

There are many questions customers have when moving to Ecuador. One of those is, “How do I get my household goods to Ecuador, and what can I bring?” The team at RSE will answer these questions.

You may hear horror stories about some Expats’ experiences trying to ship their personal items to Ecuador—stories like

  • Having their items stuck in customs in Guayaquil for months, having to pay $ 130 a day demurrage fees and ending up with the storage fees being more than the original shipping costs.
  • Putting up container deposits and not having it returned.
  • Being told it would cost $9,000, only to end up being charged $14,000 to $16,000.

Our Vission

RSE plans to continue its mission in being the very best container/cargo shipping option for its customers in or from anywhere in the world, and shall see to it that its shipping resources and partners as well as employees will collectively and synergistically serve our customers the world over with the same trust and reliability that has defined our company since it began.

Offering Expats Peace of Mind for Eight Years

When you consider living in Ecuador, there are many factors to take into consideration: climate, housing, culture and transportation. Not just the mode of transportation to get you to the country, or for you to get around once you arrive, but shipping your personal belongings so you can have the comforts of home while living abroad.

There are many people who attempt to ship their personal belongings into the country themselves, but quickly learn that while you may save a few dollars on the front end, you could find yourself paying thousands of dollars on the back end dealing with issues you weren’t aware of regarding its arrival. Hiring a reputable company with the knowledge, expertise and contacts, and with a clear understanding of customs laws, is a far better way to go.

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Since November 2009, Paul and his team have successfully shipped in/out over 650 containers to Ecuador(June 2020), averaging between five and six containers each month. Considering they manage the process from start to finish, you realize that’s a lot of paperwork (from your home in your country of origin to your door anywhere in Ecuador).

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From the first inquiry by phone they help you understand the process and walk you through each step so that there are no surprises along the way. Paul insists on having a conversation with every potential client, so they understand the scope of the project and he can get a clear idea of what they are looking for and advise them on their best course of action.

 

Once you have all the proper documentation, Paul helps you determine the appropriate size container for your household goods. There are three container sizes:

20’ container – 8’ wide x 8’ high x 20’ long – fits the contents of a two-bedroom apartment.

40’ container – 8’ wide x 8’ high x 40’ long – fits the contents of an average three-bedroom home.

40’ HC container – 8’ wide x 9’ high x 40’ long – the largest container offered, and it’s the exact same price as a 40’ standard container to ship.

 

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“We don’t leave the office at the end of the day until every question has been answered satisfactorily for our customers. We pride ourselves on our communication. We push ourselves to offer the highest level of customer service to our clients.”

If you are thinking about shipping a container of goods to Ecuador, first and foremost it’s a good idea to understand what you are NOT allowed to bring with you:

  1. Firearms, explosives or munitions of any kind – it will be considered contraband and could lead to a jail sentence.
  2. No motorized vehicles, cars, motorcycles, scooters, golf carts, jet skis, etc. (only Ecuadorians who apply the return program can bring it a car)
  3. No more than 23 litters of liquor.
  4. No regular filament lightbulbs.
  5. No cash, gold or silver bars, etc. – All of this must be brought in through the proper channels.
  6. Food stuffs – You can pack your leftovers (what would normally constitute the contents of a pantry) but you can’t bring 40 cases of baked beans, for example.

 

To assist in making this process as painless as possible, Relocation Services of Ecuador provides a detailed inventory spreadsheet that you can use. Relocation Services of Ecuador have delivered containers all over the country including Cuenca, Quito, Salinas, Vilcabamba, Cotacachi, Loja, Olon, Puerto Lopez, Puerto Cayo, Santa Marianita, Manta, Crucita, Canoa, Otavalo, Jama and even the Amazon. They have a team on this end that will unload your container for you—a personal service that is included as part of the package.

 

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*All prices relate to costs in Ecuador of the same quality appliance as in the US.

Many people might think that shipping a container is too expensive and they look at replacing all of their household items once they get here, but check out the comparison chart above which shows the average cost of an appliance in the US vs. buying it new in Ecuador. As you can see, just in the cost of replacing five major appliances, you could have brought a 20’ container to Ecuador with all of your belongings. Another consideration is that furniture made in Ecuador is made for Ecuadorian sized people, and can be uncomfortable for average Americans, unless you have it custom made, which can be expensive.

testimonials

Cindy J. Clays
De: Cindy Clays <cindyclays@gmail.com>
Enviado: domingo, 1 de septiembre de 2024 15:31
Para: Paul Wilches <paulw@relocationservicesofecuador.net>
Asunto: My Recommedation for You

Paul,
Here is my story and recommendation for you to use on your website. I would also like to post it to my Facebook page, but I will do that once I receive my Visa on Monday Sept 2nd and we begin the work for Customs to reimburse my bond. There are too many expats here who doubt the process. Mainly because they have had bad experiences with shippers. My experiences are very good so far, but I will still wait until my bond is refunded.

I began researching shipping companies to ship my household goods (HHG) when I seriously decided to retire in Ecuador. I got quote after quote, but all were exorbitantly expensive and I was not satisfied of their expertise with Ecuadorian Customs, and their ability to pick up and deliver my shipment to my home in Puerto Cayo, Ecuador. Finally, I was put in contact with Paul Wilches of Ecuador Relocation Services (RSE). Paul immediately emailed me with information to include the shipping process, how to inventory each box – a requirement of Ecuadorian Customs, and the customs process. Finally, we had a  Zoom call to go over the details. Paul always gave me the opportunity to ask questions and he promptly replied. I signed a contract with ERS in July 2024.  I then began the painstaking process of inventorying ever box that I wanted to ship, recording even the smallest of items. A representative of ERS picked up my HHG from storage on July 19, 2024. By August 12, 2024 my shipment was in the Port of Guayaquil. On August 16, 2024 Ecuadorian Customs inspected by shipment, which passed inspection the same day due to recording a meticulous inventory of ALL items in each box. By Tuesday, August 27, 2024, my HHGs arrived in the same condition as when I shipped them! Of course some boxes were a little worn and I inspected those boxes to make sure nothing was broken. I have not opened each box because I am renting until my house build is complete.

This sounds like a very simple process, and for the most part it is. However, since I did not have an Ecuador Visa at the time my HHGs arrived in the Port of Guayaquil, I had to post a bond with Customs to release my HHGs. I had to provide to Paul Wilches 3 certified copies of my Immigration Movement Report, meet Paul’s representative at Notiario 3 in Manta (I live in Puerto Cayo and it’s a 1 hour trip each way), to notarize my USA Passport and the 3 movement reports, then sign paperwork. The last trip to Manta, I signed more paperwork to release my HHGs and then post a bond so my shipment could be delivered to me. They bond money is refundable once I get my temporary Visa, and Paul will do that paperwork for me as well. Although this process required multiple trips to Manta, it was smooth and Paul Wilches of RSE took care of all the details for the shipment including dealing with Ecuador Customs. I would highly recommend using RSE to ship to Ecuador.

Respectfully,

Cindy J. Clays
Cell: 727-686-0634
 KIM FIORE
De: KIM FIORE <kmf1925@aol.com>
Enviado: martes, 16 de julio de 2024 23:50
Para: Paul Wilches <paulw@relocationservicesofecuador.net>
Asunto: Recommendation

This is a 5 STAR recommendation for Paul Wilches and his entire team at Relocation Services of Ecuador, located in Cuenca, Ecuador.  Our initial meeting with Paul took place in November 2023 and was incredibly informative.  Paul speaks excellent English and not only described his side of the process of moving our belongings from Ohio to Cuenca, but he also fully explained what we would have to do to prepare for the delivery of the container.  In addition, he showed us numerous photos of how to label and ID our belongings and what the port authority area looks like and how the port officials examine our belongings…it is really quite a process!  
 
The truck driver who brought our 20′ container to Ohio in May 2024 arrived on time.  After it was loaded (by local guys who we had hired), the driver locked up the container in our presence.  When the container arrived in Guayaquil, Ecuador, Paul sent us photos of the inside of the container – it had never been opened during its 3 week land and ocean transit.  Paul then sent us photos of our boxes and furniture spread out for examination by the port officials.  Once our belongings were cleared, they were delivered to us in Cuenca in June 2024 on a Sunday morning.  Paul had brought 4 men with him who carried all our belongings into the house, putting them in either the living room or taking them up to the second floor.  There were done in 1.5 hours!
 
All in all, my husband and I (both retired), could not have dealt with all the people that Paul dealt with in both the US and in Ecuador.  To move your belongings to Ecuador, you should hire Relocation Services of Ecuador as their services are well worth the money spent!
 
Kim and Mike Fiore
Formerly from Ohio, USA

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