About Us

Our Mission

Welcome to Ecuador, the «Land of Eternal Spring.»

RSE works to eliminate the worries and nightmares of getting your cherished belongings to Ecuador.We trust you’ll find Ecuador a multifaceted country of real freedoms. If you have decided, or are deciding, to make Ecuador your home, the team at Relocation Services of Ecuador (RSE) can help you.

There are many questions Americans have when moving to Ecuador. One of those is, «How do I get my household goods to Ecuador, and what can I bring?» The team at RSE will answer these questions.

You may hear horror stories about some Expats’ experiences trying to ship their personal items to Ecuador—stories like:

  • Having their items stuck in customs in Guayaquil for months, having to pay $60 a day storage fees and ending up with the storage fees being more than the original shipping costs
  • Putting up container deposits of $700 to $2000 and not having it returned
  • Being told it would cost $9,000, to end up being charged $14,000 to $16,000.

Our Vission

RSE plans to continue its mission in being the very best container/cargo shipping option for its customers in or from anywhere in the world, and shall see to it that its shipping resources and partners as well as employees will collectively and synergistically serve our customers the world over, with the same trust and reliability that has defined our company since its own origins.

Offering Expats Peace of Mind for Eight Years

When you consider living in Ecuador, there are many factors to take into consideration: climate, housing, culture and transportation. Not just the mode of transportation to get you to the country, or for you to get around once you arrive, but shipping your personal belongings so you can have the comforts of home while living abroad.

There are many people who attempt to ship their personal belongings into the country themselves, but quickly learn that while you may save a few dollars on the front end, you could find yourself paying thousands of dollars on the back end dealing with issues you weren’t aware of when it arrives in port. Hiring a reputable company with the knowledge, expertise and contacts, who does it day in and day out and understands customs laws, is a far better way to go.

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Since November 2009, Paul and his team have successfully shipped over 500 containers into Ecuador until September 2017. They average between 5 and 6 containers each month. When you consider they manage the process from start to finish, that’s a lot of paperwork (from your home in origin country to your door anywhere in Ecuador) !

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From the first inquiry by phone they help you understand the process, and walk you through each step so that there are no surprises along the way. Paul insists on having a conversation with every potential client, so they understand the scope of the project and he can get a clear idea of what they are looking for and advise them on their best course of action.

Once you have all the proper documentation, Paul helps you determine the appropriate size container for your household goods. There are three sizes for containers:
20’ container – 8’ wide x 8’ high x 20’ long – fits the contents of a two bedroom apartment.
40’ container – 8’ wide x 8’high x 40’ long – fits the contents of an average three bedroom home.
40’ HC container – 8’ wide x 9’ high x 40’ long – is the largest container offered, and it’s the exact same price as a 40’ standard container to ship.

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“We don’t leave the office at the end of the day until every question has been answered satisfactorily for our customers. We pride ourselves on our communication. We push ourselves to offer the highest level of customer service to our clients.”

If you are thinking about shipping a container of goods to Ecuador, first and foremost it’s a good idea to understand what you are NOT allowed to bring with you.
1. Firearms, explosives or munitions of any kind – it will be considered contraband and could lead to a jail sentence.
2. No motorized vehicles, cars, motorcycles, scooters, golf carts, jet skis, etc.
3. No more than 10 bottles of liquor
4. No regular filament lightbulbs
5. No cash, gold or silver bars, etc. – all of this must be brought in through the proper channels
6. Food stuffs – you can pack your leftovers (what would normally constitute the contents of a pantry) but you can’t bring 40 cases of baked beans, for example.

To assist in making this process as painless as possible, Relocation Services of Ecuador provides a detailed inventory spreadsheet that you can use.
Relocation Services of Ecuador have delivered containers all over the country including Cuenca, Quito, Salinas, Vilcabamba, Cotacachi, Loja, Olon, Puerto Lopez, Puerto Cayo, Santa Marianita, Manta, Crucita, Jama and even the Amazon. They have a team on this end that will unload your container for you, a personal service that is included as part of the package.

 

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Many people might think that shipping a container is too expensive and they look at replacing all of their household items once they get here, but check out the comparison chart above which shows the average cost of an appliance in the US vs. buying it new in Ecuador.
As you can see, just in the cost of replacing five major appliances, you could have brought a 20’ container to Ecuador with all of your belongings. Another consideration is that furniture made in Ecuador is made for Ecuadorian sized people, and can be uncomfortable for average Americans, unless you have it custom made which can be expensive.

testimonials

Recommendation for Paul Wilches, Relocation Services of Ecuador: shipping container

We met Paul when we last visited Cuenca and were here to confirm that we were going to retire here. He has been recommended by many people for his professionalism and attention to detail. When we first met in his office in the Acropolis Building, he was patient to answer all our questions about an overseas move in a shipping container (our first). She we returned to the US and set our time table, to coordinate also with obtaining our visas, Paul was diligent at arranging for the container to be delivered at our home, but we did have to arrange a local mover (central Texas) to load the container. He worked with us along the way to assist in a very detailed spreadsheet inventory of our items, explaining just how things had to be listed. We were able to come here with complete peace of mind, and we arrived at the first of February. We were invited to go with Paul to the port at Guayaquil for the container inspection, which was very interesting, and we were there for any questions that the port inspector had about our items. However, before the delivery could be arranged, the COVID-19 pandemic occurred, and eventually the port was locked down, our container stranded, and an item on the inventory could not be amended and notarized because of the lock down. Paul could not have been more helpful, reassuring, and knowledgeable about the system. In a relatively short period of time, somehow, Paul was able to “pull strings” and obtain a “decree” to allow the container to be released, find a driver and get a salvoconducto to allow the truck to pass from Guayaquil to Cuenca, and arrange to unload and move in to our apartment. The building manager and other residents were nervous about the health risks of the move-in. Paul worked with the manager and had a team of six guys to unload the container and place items and boxes into specific rooms at our direction, all in about 1.5 hours, starting at 6 AM! What could have been a very difficult situation, short of losing our container at the bottom of the ocean, was simplified by Paul’s expertise and years of working with and developing friends in the business and at the port. Through the unusual circumstances, he has become a Cuencano friend whom we can call upon to assist us when we need it. If you are considering shipping a container when you move to Ecuador (anywhere, not just Cuenca), please consider making an initial appointment with Paul to discuss the process.

Address: Edificio Acropolis, Officina 201, Am. Jose Peralta y Av. 12 de Abril, Cuenca, Ecuador

Contact information: paulw@relocationservicesofecuador.net

Recommended by Marshall Devall:  marshallandnadinedevall@gmail.com

We have finally moved from the Canada to Cotacachi, Ecuador in 2019.

My experience with Relocation Services of Ecuador (RSE) was wonderful. From our first telephone meeting, when I was just gathering information and trying to decide if I wanted to bring a container to Ecuador back in 2017/2018, Paul Wilches and Nathaly Consuegra was extremely helpful. They provided me with a lots of information, including rough estimates of the timeline and the costs of 20 foot vs 40 foot container. After lots researching and speaking with other people, I found Paul and Nathaly by far easier to communicate by phone or by email and they took the time to explain the whole process to me. They provided lots of email with pictures of how to label your boxes and the inventory sheet so that you won’t have any issues with Ecuador Customs inspections when they are inspecting your container or anything smaller.

The packing and loading of the container in Canada were the only things that I had to take care of. Everything else, including hiring of the container shipping company in Canada through the United States to the ship for shipment to Guayaquil, Ecuador, having all the paperwork done necessary for Canadian Customs, United States Customs, Ecuadorian Customs along with meeting with customs in Guayaquil and bringing the contents of the container into our house, was handled by Paul and Nathaly’s TEAM which included team members in Quito and Cotacachi. They were always available to answer any questions that came up during the process and we just had to be available by email or by phone when the customs inspections were going on. The estimates they gave me were aligned with the actual costs. Everything was delivered to our house the same day it was released from customs. We couldn’t be happier with the services they provided and would gladly recommend RSE to anyone.

George Yee (hwgy1234@outlook.com)

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